Deconstructing Comp

Bringing More Humanity to WC Claims Handling with Dr. Claire Muselman

July 13, 2021 Yvonne Guibert & Rafael Gonzalez Season 1 Episode 4
Deconstructing Comp
Bringing More Humanity to WC Claims Handling with Dr. Claire Muselman
Chapters
Deconstructing Comp
Bringing More Humanity to WC Claims Handling with Dr. Claire Muselman
Jul 13, 2021 Season 1 Episode 4
Yvonne Guibert & Rafael Gonzalez

Join Yvonne and Rafael for a conversation with Dr. Claire Muselman, Vice President Workers' Compensation Center of Excellence at NARS.  Claire is an absolute powerhouse. She's blazing new trails in the workers' compensation industry. She is making waves AND making positive changes in our industry. Pull up a seat and let's chat with Claire...

Episode Highlights:
(3:25) Claire on her new role at North American Risk Services (NARS)
(7:15) Claire: what a Workers' Compensation Center of Excellence is and does 
(12:20) Rafael: the #1 reason people seek a workers' comp attorney
(15:15) Claire: proactive communication keeps claims on track
(23:25) Claire does NOT like the "C" word! Words matter. 
(28:45) How Claire ended up in workers' compensation.  
(31:35) Claire on the ripple effect in workers' compensation.
(32:30) What keeps Claire in workers' comp?
(37:15) Claire: "...the biggest issues injured workers' have: communication."
(40:00) Sometimes, workers' comp processes don't make sense...
(42:43) A surprising fact about Claire. 

Show Notes

Join Yvonne and Rafael for a conversation with Dr. Claire Muselman, Vice President Workers' Compensation Center of Excellence at NARS.  Claire is an absolute powerhouse. She's blazing new trails in the workers' compensation industry. She is making waves AND making positive changes in our industry. Pull up a seat and let's chat with Claire...

Episode Highlights:
(3:25) Claire on her new role at North American Risk Services (NARS)
(7:15) Claire: what a Workers' Compensation Center of Excellence is and does 
(12:20) Rafael: the #1 reason people seek a workers' comp attorney
(15:15) Claire: proactive communication keeps claims on track
(23:25) Claire does NOT like the "C" word! Words matter. 
(28:45) How Claire ended up in workers' compensation.  
(31:35) Claire on the ripple effect in workers' compensation.
(32:30) What keeps Claire in workers' comp?
(37:15) Claire: "...the biggest issues injured workers' have: communication."
(40:00) Sometimes, workers' comp processes don't make sense...
(42:43) A surprising fact about Claire.