Deconstructing Comp
Now in Season 5! We are still breaking down complex issues of workers' compensation into bite-sized nuggets, one conversation at a time, with one slight twist. We are finally doing what we set out to do when we started: discuss the nuances of our fascinating system in "Cliff Notes" style summaries.
Yvonne Guibert and Rafael Gonzalez approach workers' comp conversations from different backgrounds. Still, they share many similar things, such as their love for family and friends, a passion for Latin culture, and good old-fashioned belly laughs. Join them as they chat with their industry friends and colleagues, learn more about their roles, laugh, and have fun on the journey. You might learn something along the way! See you soon! ¡Hasta pronto!
Deconstructing Comp
Bringing More Humanity to WC Claims Handling with Dr. Claire Muselman
Join Yvonne and Rafael for a conversation with Dr. Claire Muselman, Vice President Workers' Compensation Center of Excellence at NARS. Claire is an absolute powerhouse. She's blazing new trails in the workers' compensation industry. She is making waves AND making positive changes in our industry. Pull up a seat and let's chat with Claire...
Episode Highlights:
(3:25) Claire on her new role at North American Risk Services (NARS)
(7:15) Claire: what a Workers' Compensation Center of Excellence is and does
(12:20) Rafael: the #1 reason people seek a workers' comp attorney
(15:15) Claire: proactive communication keeps claims on track
(23:25) Claire does NOT like the "C" word! Words matter.
(28:45) How Claire ended up in workers' compensation.
(31:35) Claire on the ripple effect in workers' compensation.
(32:30) What keeps Claire in workers' comp?
(37:15) Claire: "...the biggest issues injured workers' have: communication."
(40:00) Sometimes, workers' comp processes don't make sense...
(42:43) A surprising fact about Claire.
¡Muchas Gracias! Thank you for listening. We would appreciate you sharing our podcast with your friends on social media. Find Yvonne and Rafael on Linked In or follow us on Twitter @deconstructcomp